Employment opportunity of a Relationship Manager at Standard Chartered Bank Plc


Profile
In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996.

Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has sixteen branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Aba and Ota offering a wide range of products and services in both consumer and wholesale banking. It employs over 380 employees and sees Nigeria as a growth centre.


Recruitment

Job Title: Relationship Manager
Job ID: 318667
Job Function: Consumer Banking
Location: Nigeria – SCB
Full/Part Time: Full time
Regular/Temporary: Permanent

 Job Description

–              Acquisition and managing of SB customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.

–              Acquisition of profitable new customers for SB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).

–              Achieve budgeted growth in SB Banking within agreed and approved business risk parameters.

–              Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.

–              Creatively tailor products to meet individual and customer needs.

–              Analyses and reviews quality of potentials and existing business to ensure maximum profitability.

–              Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.

–              Maintain accurate and up-to-date records of all actual and attempted customer interactions.

–              Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.

–              Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI’s and PDD’s.

–              After considering of individual case merits, recommend credits for approval by relevant authorities.

–              Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.

–              Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.

–              Responsible for delivering a service to customers that matches the Bank’s brand promise of being “the Right Partner’.

–              Market Intelligence.

In conducting this role, valuable feedback will be obtained from:-

–              Your key customers on why they are multi-banked and why they are willing to move their entire business to SCB.

–              Sales leads arising from referrals from key customers and review of key customers larger transactions as to why        they are not willing to open accounts with us.

–              Your key customers on what they think of our products and services.

–              Following up sales leads given to you.

–              Review of large transactions movements on why and where the money is going.

–              Data obtained on new accounts and why they are opening accounts with us and who their previous bankers are.

–              Other tasks as assigned by GM/Top Team SME Banking.

 

Key Roles & Responsibilities

–              Acquisition and managing of SB customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.

–              Acquisition of profitable new customers for SB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).

–              Achieve budgeted growth in SB Banking within agreed and approved business risk parameters.

–              Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.

–              Creatively tailor products to meet individual and customer needs.

–              Analyses and reviews quality of potentials and existing business to ensure maximum profitability.

–              Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.

–              Maintain accurate and up-to-date records of all actual and attempted customer interactions.

–              Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.

–              Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI’s and PDD’s.

–              After considering of individual case merits, recommend credits for approval by relevant authorities.

–              Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.

–              Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.

–              Responsible for delivering a service to customers that matches the Bank’s brand promise of being “the Right Partner’.

–              Market Intelligence.

 

In conducting this role, valuable feedback will be obtained from:-

–              Your key customers on why they are multi-banked and why they are willing to move their entire business to SCB.

–              Sales leads arising from referrals from key customers and review of key customers larger transactions as to why they are not willing to open accounts with us.

–              Your key customers on what they think of our products and services.

–              Following up sales leads given to you.

–              Review of large transactions movements on why and where the money is going.

–              Data obtained on new accounts and why they are opening accounts with us and who their previous bankers are.

–              Other tasks as assigned by GM/Top Team SME Banking.


Qualifications & Skills

–              Banking experience is an advantage 4 -7 years depending on Job grade).

–              Sound relationship and leadership skills; firm grasp of SME Banking and Trade/FX products, policies and procedures is critical for Team Leader roles

–              Sound relationship skills, credit, sales and management skills.

–              Strong in analytics and numerate.

–              Minimum qualification – Tertiary qualification – not lower than 2nd class . Relevant professional qualifications are added advantage.

 

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Apply online at:

Registration portal: https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRS.HRS_APP_SCHJOB.GBL

or via their career site at  http://www.standardchartered.com/en/careers/index.html

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