Channel Manager Retail at MTN Nigeria

MTN Nigeria is recruiting for

Job Title: Channel Manager Retail

Department: Sales and Distribution
Location: Lagos
Job Description: 
Retail Channel Management, Development and Growth
  • Develop and integrate retail strategy with that of overall Sales & Distribution strategy
  • Develop a criteria for signing up and grading retail players
  • Oversee updated database of retail participants and monitor for integrity
  • Ensure retail participants are equipped with knowledge of MTN products for seamless exchange with the ultimate consumers
  • Identify training needs and implement training interventions with support of HR learning and development
  • Ensure retail channel provides optimal visibility for MTN brand with the outlets portraying the look and feel
  • Ensure retailers provide positive subscriber experience at point of purchase
  • Initiate  trade promotional activities to achieve push and pull effects
  • Implementation channel reward and recognition initiatives
  • Ensure optimal territorial coverage by field personnel
  • Build and maintain relationship with  formal retailers and drive relationship building initiatives by field teams
  • Ensure resolution of retailer queries and complaints
 Channel performance Management and Monitoring.
  • Develop evaluation and performance criteria of retail sales
  • Allocate  sales targets and monitor performance
  • initiate plans to facilitate target achievement
  • Monitor channel profitability
  • Performance of channel demand planning for optimal product availability
 MTN Service Centres and Connects
  • Provide a holistic service to the Service Centres and Connects
  • Implement tactical initiatives to gain entry into the SCs and Connects and increase sales
  • Set sales targets and monitor sales performance
  • Deploy and monitor early warning procedures and mechanism to protect MTN interest.
 Job Conditions: Standard MTN Conditions Travel – local
Reporting To: Senior Manager, Sales Channels
Required Skills:
  • B.Sc in a related discipline preferably Commerce
  • 5 years retail management experience which includes 3rd party, franchising management
  • 3 years experience in co-ordinating and facilitating a single point of access.
  • Experience in financial management and profitability of SME.
Employment Status : Permanent
  • B.Sc in a related discipline preferably Commerce

To apply online, click here:


For over 5 years (a member of Fladio International Nigeria Limited) has provided web solutions and advertising for public and private sectors. Our main division is Computer and Information Technology. Thanks to our flexible approach towards the development of new solutions, we have often been at the inception of digital revolution and incorporating the most recent technologies. When you partner with, you are associating with one of Africa’s best company for your ICT needs, we are the 1st Nigerian Company listed on the Economic Community for West African States (ECOWAS) ECOBIZ computer session in 2010. Focusing on quality, reliability and design of our products and services has brought us customers and partnership with local and Multinational Companies such as United Bank for Africa Plc (UBA), Interswitch Limited, Stanbic IBTC Bank Plc among others. Our current customer portfolio covers individuals, companies and Government agencies across the globe including Nigeria, India, United Kingdom, Mozambique and United States of America.

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