ediaro Website Development Frequently Asked Questions FAQ

When you want to own your website or are planning to develop a website, you’ll no doubt have many questions in your mind. One major question that you probably will have, especially when you want to outsource your web development work to unknown faces, is “how do you do your work?”.Lots of people have contacted us to ask about setting up a web site, the website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design – along with answers – pertaining to web design and associated web issues.Please feel free to contact us to discuss your requirements:

Why Should I own my website?

There are a list of good reasons to make your own site, if you are in Business. Click here to read our article about Why your business needs a website. If you need further assistance or support, you can contact us by emailing us at info@ediaro.com.

We know what we want the end result to be, but we don’t know what needs to be done to achieve it. How can ediaro help us?

We can provide the web consultancy necessary to help you determine what the programming and other requirements will be. As a complete custom solution provider, we can also provide the full range of Internet business services, so whatever your web development requirements, we can provide the solution.

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

Can you provide all our web design and hosting services?

Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Can I edit my own website?

Yes, our easy to use web application makes this easy, with attendant online manual and excellent customer service. You can easily log into a web browser to make changes to your own site. This is a very popular option for businesses that would prefer to save money by making their own site updates.

How do I update my website?

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask ediaro to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.

ediaro Web developers Team can offer you a complete Web Maintenance Support Plan. From minor to major changes, a support plan is a custom at ediaro Webcentre to fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date. We will offer you the convenience and flexibility of updating, modifying or adding to your website with the relative ease of a phone call or an email to ediaro. In addition, a support contact can offer you the benefits of Online Marketing and hosting services for improved website performance.

Alternatively, should you wish to manage your own website, a custom built web editing software (Popularly known as, Content Management Solution or CMS) will be used to develop your website – to make this easy for you to manage, when back by our training and support service. We design easy to maintain CSS based websites, so that by changing the CSS attributes you can do a site wide design change in minutes.

If you develop with a Content Management System (CMS)- can I be sure that my webpages are “Search Engine Friendly”?

Yes with the ediaro Content Management System (CMS), all web pages created are Search Engine Friendly – you can even add your own search engine meta tags to each individual web page if desired. THe CMS tools are easy to use – effective and intuitive.

How long does it take to complete my website?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

That said, an average time for a site to be deployed is 2-4 weeks. However, this depends on the complexity of the pages and also on the participation level of the customer. It is crucial for the customer to provide ediaro with all requested information on a timely basis. We will involve the customer as much (or as little!) as they desire. Some prefer to be part of the process along every step, while others would rather let us use make decisions based on our past experiences.

What is content? And what is the content collection process?

Content is all the text and images that are found on your website. We feel that you know your business the best and that is why we like to have our clients write their own content, though we can assist you. The collection process involves us identifying what it is we need to get from you, sending you a list, and working with you to obtain each item.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Do you do fixed Price Quotations or Time based billing – and which is better for the customer?

Traditional Web Design and Development companies tend to use time-based billing practices. However, time-based billing has a number of significant drawbacks for their clients. For example, what happens if your project takes longer or requires more resources than the developer originally estimated? What happens if you want to add a new feature that was not included in the original design?

The simple answer is that with traditional billing methods, there is no cap on your investment. If the developer has underestimated the resources needed to complete the project or if you need to make changes to the design, then your project costs can increase. This might not be too significant for very small projects, but for larger projects it might cause serious problems.

ediaro Webcentre is not your traditional Web Creation Company. We are proud to offer our clients fixed-price quotations for any projects we undertake. After all, you are investing in an outcome, not a block of our time or a list of software features.

I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies

Do you display any banners or pop-up ads on my website?

Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.

What if I do not like the design?

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

Who owns the website once the website design is completed?

The website belongs to you – we send you a copy of the website on cd. This copy is for your retention and should you wish to use another web design or web hosting company – you are completely at liberty to take this copy to them for them to use.

I like your work, but how can I use you if I am in London and you are in Abuja?

This is the beauty of the internet. Roughly 40% of our clients have never met the person developing their website face to face. Between the telephone and email it is a simple process. If we need to run a visual concept past a client, the concept is uploaded to a private site on the internet where the client can see it, give feedback and, in many cases, even watch the changes being made while discussing it on the telephone.

Why do I need a website, I don’t even own a computer?

You do not need a computer to be on the internet. It is the same as taking an advert in a newspaper that you never read. The advert is aimed at reaching your target market. A website is the same. It is not for your benefit, but for the express purpose of reaching that segment of your market who do have and use their computers to find things on the internet.

You would merely provide no email contact, but still give all other contact details. The number of people who are using the internet as a preferred resource is growing by the day and this is a sector of the market that you stand to lose if you do not have a website.

Why should we go with you?

We stand out from our competition in being able to offer very high quality work at a reasonable price. Our websites are custom-made and tailored specifically for you. Also, we are able to offer integrated media solutions; meaning, we do more than just web design and programming. We also do video production, audio production, lighting, and graphic design. We can create an entire brand or identity for your company, create sales and promo videos, develop print materials (brochures, letterheads, etc), and then base the website around all of these.

Why are you so expensive? (…or why are you so cheap?)?

We are not the least expensive web developers out there; nor are we the most expensive. Instead, we try to produce work of the highest quality and place ourselves at a middle-of-the-road price point. We believe clients who value quality will be willing to pay for it, but still want to get a good deal in the process!

What is your acceptable Payment Options?

We accept Cash lodgement to our company account, Cheque, Bank Transfer, or credit cards including Visa, Master Card, AMEX and Discover. Hosting services are generally invoiced annually, in advance.

What is web development?

Web development is website design combined with back-end programming. The typical goal of web development is to produce a website that is database driven. Some of the largest websites in the world rely on databases which allow the site owner to add, change, or delete what is stored in their database without having to open each individual file. The programming embedded in the website then takes care of updating the hundreds, if not thousands, of web pages.

However web development is an evolutionary process for every individual client. Some business may require more basic catalog style website’s whereas; larger businesses may feel that an Intranet or an eCommerce style web design is more appropriate.

ediaro Website Development team can help you tailor a business solution that meets your business requirements. To learn more, please contact us (info@ediaro.com). We would love to hear from you.

What is a web application or web based application?

A web application is a program that runs on the web. Typically interactive, the application accepts input from the web user, processes the input, and displays the results. Web applications usually have a multi-tier architecture and use technologies such as ASP, XML, and database connectivity to perform the data processing. Web development firms should have certain plans and procedures for web based applications.

What is eCommerce?

eCommerce is a general term for any type of business, or commercial transaction, that involves the transfer of information and funds across the Internet. This covers a range of different types of selling, from consumer-based retail sites through auction and music sites, to business exchanges trading goods or services between corporations.

What is E-Business development?

E-Business is slightly more than eCommerce. Doing business between suppliers and vendors or partners can be done online. The complete business transaction can be done and controlled by an E-Business site.

Is web development and web design the same thing?

All websites are created using web design techniques but web development, or Web programming, is only used when a site needs to be interactive, dynamic or perform a function that is outside of the realm of static website design.

Why would I want web development or a database driven site?

This will depend upon the amount of information you wish to be displayed on your website. If your site has to be updated frequently, even in a small scale – A database driven website will allow those without any design or development experience to make changes, updates, additions or deletions thus saving money on maintenance contracts.

If you’re planning on having your website interact with the user in any way other than simply displaying your web page’s information, you’d want a database driven site. Web programming handles everything from a simple feedback form to a complex eCommerce system.If you have many products/services, then it may be advantageous to have a database incorporated into your website design.

We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

What else do I need besides a professional web developer?

That will depend on the purpose of your site and the type of interactivity it offers. You may need secure hosting, SSL certificate, a merchant account or an online transaction provider.

We will discuss your requirements with you and provide the web consultancy necessary to help you determine exactly what is necessary as well as the best method of obtaining it.

Are your web developers properly trained?

Our professional web developers have all received training in web development languages and we have an ongoing training program to ensure that our knowledge is kept up to date.We conduct series online and offline training for all staffs in relevant fields such as website development, search engine optimization, online advertising among others. We also give them professional Project management training, team building, knowledge sharing practice.

I’m preparing a new website. Is cross-browser incompatibility really a problem?

Yes, incompatibilities are almost inevitable. A simple web page is likely to display on all browsers without problems, but the appearance may differ slightly on various browsers. A complex page or a web application may fail on some browsers if it is not properly coded and thoroughly tested.

At ediaro.com, we are aware of the problems and codes websites in a way, which avoids most of them. We use CSS style sheets to ensure a robust, maintainable layout, and we test our sites on multiple browsers to be sure they work properly.

Do you use ready-made website templates?

NO and YES. We know you have a unique business and need a unique website to reflect your business. So, we prefer to give you a solution designed for you alone. However, although we do not recommend ready-made templates, if your budget requires such, we would work with an agreed upon template with you.

Am I tied into ediaro for any site maintenance or updates I wish to do once my website is designed?

No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention

This offers you the peace of mind that comes from knowing that your investment is capped. If your project needs more resources than we originally estimated, we will provide them at no cost to you.

ediaro Webcentre is dedicated to creating a web presence for you that will add value to your business today, and in the future.

We have various methods of payment; it depends on the country and the amount. Kindly please mail us to info@ediaro.com for more details.

Will my website design be” Search Engine” friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

How can I ensure that my website will be within the first few entries in the Google Search Engine?

ediaro Web Developer Team are experts in Online Marketing. We have had 3+ years in ensuring that we make our website’s search engine friendly. The process of ensuring that your website is within the first few entries in the major search engines is a process coined ‘Search Engine Optimization’.

How do I know the progress of my work? How will I report any errors?

We have our client help desk system with which you can easily view the status, follow up the development and report errors. This is enabled by default the moment your website is under ediaro Development/hosting, which will help you to keep in touch with the developers without any hassles.

How will our company / I and ediaro communicate? How can you gurantee that we will get our required updates without fail?

We have technical team with team leaders and Project managers, apart from this, we also have the company Managers. You can feel free to contact us all. You can also contact the technical team for Quick updates during the development phase.

We try to do one-on-one email replies, and we schedule daily/weekly updates before even starting the project.

We can also communicate through Instant messengers such as MSN or Yahoo. We will give you our IDs on request. You can also call us by phone.

Do you guarantee that my site will always be available?

No web hosting service can guarantees 100% up time  However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Do you use Flash animation in your website design?

Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

Can I get e-mail with my website?

Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, bolaji.usman@your-domain.com.

Can I see how many visitors I’ve had to my website?

Yes we provide web tracking software and incorporate google analytics – which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do I need to install any software?

No is the simple answer.

Can I have an e-commerce system for my website?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared online” we can interface to organisations like Interswitch, Simplepay, 2checkout, etranzact or whichever third party you wish to use.

Is there any training provided with the Content Management System – CMS?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We have simple online user manual for making updates easy on our client website. In addition, We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at thru the email or telephone to run through the procedures or answer any queries you may have

How can I accept credit cards on my website?

There are various methods available to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

How many pages can I have on my web site?

As many as you like. From a search engines point a view – The more the better!

My Question is not listed here and no answer satisfies my question. To whom should I ask? 

To get started, click here to request website price Quote, email us at info@ediaro.com, for further inquiries  or Call (+234) 080.606.44.0.44, (+234) 080.906.44.0.44.

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